The warranty that protects the people under the roof.
A roof, a window, a gutter — it’s really just what stands between your family and a bad day in Houston. Every product we install is registered under your name the day we finish, backed in writing by our workmanship warranty, and covered by a written promise: if something we installed fails, we come back. DC Pines Installers. Not a claims department. Us.
- Manufacturer warranty registered in your name the day we finish
- Labor covered in writing — the line almost nobody else covers
- Every major product warranty transfers once to the next owner
- Digital binder: photos, batch numbers, permits, warranty PDFs
- Fully insured — GL + Workers’ Comp on every job
What our warranty actually means for you.
Warranty pages are usually written for the contractor’s benefit — a wall of exclusions and fine print. This one is written for yours.
One call. Same team. No runaround.
Something goes wrong with what we installed, you call the same number that answered when we sold you the job — (832) 501-3081. No 1-800 line, no claims portal. The person answering already has your file open.
Response within 24 business hours.
You’ll hear back from us within one business day of your call — always. If it’s an active leak, we treat it like one. If it’s a hairline finish issue, we treat it like one. Either way, you’re not left wondering.
We file the manufacturer claim for you.
If it’s covered under manufacturer warranty (shingles, window frames, siding planks), we handle the paperwork with CertainTeed, Evergreen, or James Hardie on your behalf. You don’t call the manufacturer. We do.
Labor is covered — not just the part.
Most manufacturer warranties only pay for the replacement material. You pay someone to take it off and put the new one on. Ours doesn’t work that way. If we installed it and it’s under warranty, the labor is on us.
Transfers to the next owner.
Selling your home in 5 years? The warranties transfer with it — once — to the buyer. It’s a $1,500–$4,000 line item on your home’s sale sheet that most sellers didn’t know they had. We fill out the transfer paperwork at close.
Everything in writing. In your name.
No handshake warranties, no verbal promises, no “trust me.” Every warranty on every product is registered with the manufacturer in your name, and our workmanship warranty is signed and dated in your digital binder the day we close the job.
You leave with paperwork, not a promise.
The day we close your job, we hand you a digital binder. It has your name on it, the manufacturer’s name on it, and ours. It is the evidence your warranty exists — not a verbal commitment, not a business card.
If you ever sell your home or file a claim ten years from now, this is the document that makes it possible.
- Certificate of manufacturer warranty registration (issued in your name)
- DC Pines signed workmanship warranty for the products installed
- Install photos — before, during, and completion — timestamped and archived
- Product batch and lot numbers for material traceability
- Closed permit and final inspection documentation
- Warranty transfer form, pre-filled for future sale
SEAL
CertainTeed SureStart PLUS + DC Pines workmanship.
We hold CertainTeed’s SHINGLE MASTER Premier credential — the highest CertainTeed awards, held by roughly the top 3% of contractors nationally. That credential lets us register your roof under CertainTeed’s SureStart PLUS extended warranty, which the manufacturer only allows a small subset of contractors to offer.
The manufacturer warranty covers the shingles, underlayment, hip/ridge, starter, and accessories when installed as a system. Our workmanship warranty on top of that covers what actually causes 90%+ of Houston roof failures — nail placement, flashing, and penetrations.
- 50-year non-prorated material coverage on the CertainTeed Integrity Roof System
- Unlimited wind rating — no MPH cap when registered under SureStart PLUS
- SureStart PLUS labor allowance during the manufacturer coverage period
- 30-year manufacturer-backed labor warranty on nailing, flashing, valleys, penetrations
- Transferable to the next homeowner one time
- Warranty registered under your name the same day we finish — with a photo binder
Roofing coverage at a glance
Evergreen Platinum — double lifetime transferable.
Most window warranties cover the part and leave you paying someone to come install it. Ours covers both — and it transfers to the next owner when you sell the house.
Evergreen Platinum is the only replacement window we install. It’s custom-manufactured to your openings, NFRC certified, AAMA tested, and ENERGY STAR partner-labeled. The warranty comes as a document you can read at the estimate, not a promise on a brochure.
- Lifetime coverage on the insulated glass unit — seal failure and fogging
- Glass breakage covered — including accidental breakage
- Frame, sash, and every part inside them
- Hardware — balances, cranks, tilt latches, screens (frames and mesh)
- Labor covered — the line almost nobody else covers
- Transfers once to the next homeowner when you sell
Windows coverage at a glance
Lifetime workmanship + 40-year LeafBlaster Pro.
Full material and workmanship warranty on the seamless 6″ K-style aluminum gutter system for as long as you own the home — and transferable to the next owner if you sell.
When you add LeafBlaster Pro micromesh guards, the manufacturer warranty on the guard itself stacks on top of our install warranty: a 40-year written warranty on materials and workmanship from Gutterglove, plus their separate lifetime clog-free performance warranty. We register the guard warranty for you on install day.
- Lifetime workmanship on gutter system — as long as you own the home
- Full material warranty on baked-enamel finish (27 factory colors, or custom-matched)
- Transferable to the next homeowner if you sell
- LeafBlaster Pro: 40-year materials and workmanship (Gutterglove)
- LeafBlaster Pro: separate lifetime clog-free performance warranty
- Storm damage covered by homeowners insurance — we document the claim
Gutters & guards coverage
30-yr non-prorated substrate + 15-yr ColorPlus® finish.
We’re a James Hardie Preferred Contractor installing HZ5® fiber cement — the board Hardie engineers specifically for hot, humid Gulf Coast climates. That combination gets you the strongest siding warranty in the industry, and it transfers to the next homeowner when you sell.
Because Hardie tracks installer quality, we install to their published HZ5® spec exactly: weather-resistive barrier and kick-out flashing first, blind-nailed with stainless siding nails, spec gaps at every penetration. Skipping any of that is how a 30-year warranty gets voided in year two.
- 30-year non-prorated substrate warranty (James Hardie)
- 15-year ColorPlus® factory finish warranty against fading and peeling
- Both transferable to the next homeowner
- Class A non-combustible fire rating
- Class 4 hail impact rated
- DC Pines workmanship warranty on flashing, fasteners, and joint details
Siding coverage at a glance
Lifetime transferable workmanship — R-value verified.
Blown-in loose-fill fiberglass carries a manufacturer material warranty against settlement and thermal degradation for the life of the product — Owens Corning and Johns Manville publish these openly. Most Houston insulation contractors offer a 1-year workmanship warranty on top. Ours is lifetime and transferable.
We measure depth to your chosen R-value with a ruler and coverage chart before we call the job finished, walk you through the attic with photos, and register the warranty on the spot.
- Manufacturer material warranty on fiberglass (settlement and thermal performance)
- DC Pines lifetime workmanship warranty on the install
- Transferable to the next homeowner when you sell
- Written R-value verification + depth-marker photos in your binder
- Post-install walkthrough before final payment
- Coverage on air-seal work performed under the same scope
Insulation coverage at a glance
Lifetime transferable workmanship — perforated foil only.
We install perforated aluminum radiant barrier foil stapled to the underside of your rafters — the DOE Oak Ridge National Laboratory-tested configuration. Aluminum foil in a dry attic doesn’t degrade the way spray-on coatings do; as long as it isn’t physically torn or covered in dust, it holds its 0.03 emissivity permanently. Our workmanship warranty on the install is lifetime and transferable.
We don’t install non-perforated foil, which traps moisture in humid climates — that’s why we can warranty ours indefinitely.
- DC Pines lifetime workmanship warranty on the install
- Transferable to the next homeowner when you sell
- Below-deck install — does not interfere with your shingle warranty
- Post-install attic temperature reading + photos in your binder
- Permitted by every major shingle manufacturer (GAF, Owens Corning, CertainTeed)
- Perforated foil only — no vapor-trap risk
Radiant barrier coverage
ARMA-compliant — protects your shingle warranty, not voids it.
Soft wash is a service, not a product — but it’s a warranty issue too. Every asphalt-shingle manufacturer (GAF, Owens Corning, CertainTeed) voids your shingle warranty if the roof is pressure-washed. Their published guideline, per the Asphalt Roofing Manufacturers Association (ARMA), is a low-pressure chemical soft wash under 60 PSI at the surface.
We soft-wash to ARMA spec: sodium hypochlorite plus surfactant, applied under 60 PSI, rinsed gently. If you have GAF Golden Pledge, Owens Corning Platinum, or any manufacturer’s system warranty on your roof, soft wash keeps it intact.
- Under 60 PSI at the surface — ARMA-compliant
- Protects manufacturer shingle warranties (GAF, Owens Corning, CertainTeed)
- DC Pines results guarantee: streaks visibly gone within 24–72 hours
- 4–6 year typical regrowth window in Houston
- Landscaping pre-wet and rinsed after — property protection covered
- Free roof condition report included with every soft wash
Soft wash guarantee
All seven services. One table.
The short version of every warranty on this page, side-by-side.
What voids a warranty.
Because we register these under your name. Manufacturer warranties have real exclusions. We spell them out at the estimate — not after there’s a leak.
Pressure washing the roof
Voids GAF, Owens Corning, and CertainTeed shingle warranties immediately. If you have a manufacturer system warranty on your roof, only soft wash — under 60 PSI, ARMA guideline.
Unauthorized modifications
Third-party solar, satellite dishes drilled through shingles, roof-top HVAC installed by an unlicensed sub, or siding penetrations that bypass Hardie’s flashing spec.
Painting factory-finished siding
Painting Hardie ColorPlus® within the 15-year finish warranty window generally voids the finish coverage. Wait for the finish to age or accept the trade-off.
Non-perforated foil in the attic
Non-perforated radiant barrier traps moisture in humid climates and can damage your decking. We don’t install it — and if someone else does, it can complicate a roof deck warranty claim.
Storm damage without documentation
Wind and hail damage are covered by your homeowners insurance, not the manufacturer warranty. We document the claim and provide the photo report — call us before the adjuster.
Neglect and lack of maintenance
Blocked gutters that overflow onto siding, moss allowed to grow into shingles, or trees never trimmed off the roof. Reasonable maintenance is part of every warranty.
Four steps. One number. Same team that installed it.
The people who answer the phone are the same people who registered your warranty and hold your binder in our system. No case-number roulette.
Call or text us
(832) 501-3081. Tell us what you’re seeing — a photo helps. We pull your file from the digital binder we handed you at close-out.
Free inspection
Same PM who ran your install, or a senior tech, comes out to the property. Written photo report of the issue and the cause.
Manufacturer claim (if applicable)
If the issue falls under manufacturer coverage — defective shingle batch, failed glass seal, Hardie plank delamination — we file the claim on your behalf using your registered warranty.
Repair or replacement
Workmanship issues get fixed on our dime. Material claims get replaced by the manufacturer and reinstalled by us under your labor coverage.
The document lives in your binder. So do we.
DC Pines carries GL and Workers’ Comp coverage on every job, registers every warranty the day we finish, and hands you the document — not a promise on a brochure.
Jeffrey Ternois — Founder, DC Pines